Refund Policy

This return policy applies to purchases from Selova, operated by North Arc Ventures LLC, 30 N Gould St, Ste R, Sheridan, WY 82801. For all return requests, contact us at info@selova.store.

30-Day Money-Back Guarantee

You have 30 days after receiving your item to request a return. If your return is accepted and the item arrives back in the condition described below, we will refund the full price you paid for the item.

To be eligible for a return, your item must be in the same condition that you received it, with all parts and accessories included, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@selova.store. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. To help us resolve the issue quickly, please include photos or a short video showing the problem. We will then replace the item or refund it, and you will not pay any return shipping costs for defective, damaged, or incorrect items.

Exceptions / Non-Returnable Items

For hygiene reasons, items that are worn on the body or used as bedding (such as face masks and balaclavas, wearable blankets, mattress toppers, and similar textile products) can only be returned if they are unused, unwashed, and in their original packaging, unless they arrived defective or damaged. Custom or personalized items cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at info@selova.store.

Return Shipping

For returns that are not due to a defect, damage, or an incorrect item, you are responsible for the cost of shipping the item back to us. Return shipping costs are not refunded. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Please keep the original packaging and any documentation that came with your order to facilitate the return process.